Challenges and opportunities for digital transformation in Mozambique's higher education institutions
DOI:
https://doi.org/10.51252/rcsi.v4i2.690Keywords:
digitalization, e-government, open government, public valueAbstract
This article emerged at a time when the world was devastated by the Covid-19 pandemic, a crisis that consolidated the idea of the need for a digital transformation, i.e., the shift from e-government to digital government for its public administrations. The challenges faced by higher education institutions are seen as valid drivers for professionalization. This article is based on literature research, both international and national, and employs a deductive method as well as direct observation. For data collection in Public Institutions (PIs) and Higher Education Institutions (HEIs), a questionnaire was used for a sample of 50 participants, of which only 30 responded: 23 in PIs and 7 in HEIs. In this sense, the general objective was to analyze digital governance with respect to the improvement of public value, according to international standards. It was found that in PIs they do not have internet access, which weakens their capacity to manage ICT and worsens the idea of digital transformation. This is a challenge for higher education institutions in professionalizing public agents with skills in the digital world, to address the lack of easily usable digitized documents.
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